QUALITY

Commitment to quality is essential in translation and localization. It is not only a question of complying with the rules of different sectors, but because a bad quality translation could damage the reputation of a company, with negative economic consequences and could even put human lives at risk. Therefore, the trust you place in your linguistic service provider should not only be based on the skill it claims to have, but also on proven criteria with strictly applied quality methods.

ECLanguages makes every effort to maintain a quality policy demanding the maximum levels of productivity and efficiency from all members of the team in each department. It can be clearly seen how this principle works in all companies.

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Levels that can be measured

We form part of a select number of linguistic service providers certified in accordance with the quality standard ISO 9001 and UNE15038, the international quality standard for translation services.

Selection of the best resources

We only use experienced and qualified external resources. They all pass a strict selection process, testing, training and ongoing assessment. Our translators and proofreaders use state-of-the-art computer assisted translation tools, enabling them to provide coherent and precise translations with no errors.

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Quality-oriented work processes

ECLanguages work systems reflect our commitment to quality. We have an internal quality department dedicated to implementing quality control systems. Our internal workflow management software has integrated quality systems to guarantee standardized processes and in compliance with ISO standards in all projects we manage. All translations we do are thoroughly revised by native specialist proofreaders.

Always with clients in mind

We believe that it is essential to listen to clients, and therefore we thank them for the information they can provide. Through the survey we do every year among our clients to find out their degree of satisfaction, we are able to obtain valuable information to continuously improve the services we offer.

Avinguda de les Corts Catalanes, 5-7 08173 Sant Cugat del Vallès T. +34 93 504 10 81 F. +34 93 504 10 51 admin@europeanconsultant.net